About This Role

Andelo is a design subscription service for Australian marketing teams. We're looking for an Account Manager who owns client relationships and champions their success, not someone who just passes messages between clients and designers.

What You'll Do

Client Ownership

• Own 2-3 client accounts fully. Your success is measured by whether clients stay and grow their accounts
• Be the brand guardian: ensure every design meets their standards and brand guidelines
• Coach designers on client-specific preferences
• Conduct monthly check-ins beyond project work
• Spot warning signs early and act before they become problems
• Build trust with Marketing Directors and Creative Managers
• Escalate recurring issues to leadership with solutions, not just problems

Brief & Quality

• Check briefs are complete before designers start (assets, specs, references, deadline)
• Clarify vague briefs by calling clients, asking questions, providing examples
• Brief designers with context, not just basic instructions
• Quality-check work against the brief before clients see it
• Minimise revision rounds. You're the final check before delivery
• Manage scope professionally when clients request extras

This Role Is a Great Fit If

• You're independent and make decisions without constant approval
• You thrive in fast-paced environments and stay calm under pressure
• You've worked in agencies and understand creative workflows
• You're energised by variety: different clients, different challenges daily

Requirements

• 4+ years in Account Manager, Client Services, or Client Success role in a design, creative, or marketing agency
• Design literacy to spot alignment issues, layout problems, and brand violations before work reaches clients
• Proficiency with ClickUp or similar PM tools, comfortable reviewing files in Figma/Adobe
• Professional English for client meetings and written communication
• Availability during Australian business hours (typically 10am-4pm Sydney time)

What We Offer

• Competitive monthly rate. You'll share your expected rate in the application
• Annual performance reviews with pathway to rate increases
• 13th month bonus
• Paid public holidays and annual leave
• 100% remote, work from anywhere in Southeast Asia
• Clear growth path to Senior Account Manager and Team Lead roles as we scale

Hiring Process

1. Application CV + screening form (~10 mins)
2. Phone Screen Video call (~30 mins)
3. Interview Detailed discussion on experience (~45-60 mins)
4. Reference Checks Focused on client retention and problem-solving
5. Offer 3-month probation with checkpoints at Month 1, 2, and 3